Open Water Swimming

PLEASE READ FAQ’s HERE FOR COLD SWIM SESSIONS OCTOBER TO MARCH

There are multiple time slots for each swim, these are just for entry purposes. Once in the water, you can stay until the swim finishes

You must turn up no later than 30 minutes into your chosen swim slot.

Bookings are made online through the ‘Book now’ button on the website. No bookings are taken onsite so you must pre-book online.

We can take payment via card for wetsuit hire or to purchase swim retail products.

PLEASE READ FAQ’s HERE FOR COLD SWIM SESSIONS OCTOBER TO MARCH

General Swimming:

Our annual Watersports Membership is available for £12, this gives you £10% off Open Water Sessions, Coaching, SUP/Kayak Hire plus other watersports sessions. Discount is applied to your basket which means if you book multiple people on, they will also receive the discount.

Swim Passes:

Regular swimmer? or do you swim with family and friends? Why not purchase a discounted swim pass that can be used amongst friends and family!

This pass is only valid on Open Water Swimming sessions between April – September/October until the Cold Water Season starts late October.

Once purchased you will receive a code which you need to save and apply at the checkout each time you book on to a session. If booking for a friend/family member – you need to book them on as an individual with their details/email on to your booking, or as a separate booking and use your code at the checkout.

Please note, cancellation notice periods still apply. If you cancel your swim within the notice period, the credit (swim) will go back on to your pass.

Cancellations and Refunds:

• For Open Water Swimming, you must request a refund through EOLA and notify the centre via watersportscentre@scll.co.uk of your wish to cancel no later than 72 hours prior to your booking
• We cannot manually transfer your session to another day, you need to request a refund 72 hours prior to your booked session
• We have a very small team and our time is spent mainly outside teaching, therefore we ask that you do not contact us via social media or emails requesting changes to sessions or cancellations. All requests need to be made through watersportscentre@scll.co.uk 72 days hours prior
• We recommend that if you are unsure about committing to a swim, wait until the day to book. We will do our best to fit everyone in.

PLEASE READ FAQ’s HERE FOR COLD SWIM SESSIONS OCTOBER TO MARCH

• Swimming ability – You must be able to swim 300m of any stroke unaided, you don’t have to have the best technique, we run a relaxed swim, but you do need to be able to swim confidently due to the depth and temperature of the water 
• Minimum Age: 12 12-16-year-olds MUST swim with a competent adult (1 adult per 2 children in close proximity). The exception to this is if you can provide a signed letter from a swimming coach (i.e Squad ability) that the child is suitable to train in open water, then that child can swim without an adult, this needs to be agreed upon prior to the session and an adult must be ‘on-site’ 

MUST have filled in the question pack after booking online (each time) and provided us with emergency contact details and agreed to our terms and conditions/health commitment statement.

12-16-year-olds MUST swim with a competent adult (1 adult per 2 children in close proximity). The exception to this is if you can provide a signed letter from a swimming coach (i.e Squad ability) that the child is suitable to train in open water, then that child can swim without an adult, this needs to be agreed upon prior to the session and an adult must be ‘on-site’.

We have both Male and Female changing rooms with showers, plus two accessible toilet/changing rooms with showers.

We have a number of lockers inside the facility to store your belongings, the majority of our lockers take a £1 coin (return)

Wetsuits can be hired at the centre, whilst we have multiple sizes available – they operate on a first come first served basis.

Wetsuit Hire is £8 – wetsuits must be returned to a member of staff in the same condition that you received it. If there are any damages to the suit, you will be asked to pay the cost of replacement/repair. In recent years, we have had a number of damaged wetsuits, therefore we have had to implement this new policy due to the high cost of replacement and repairs. Thank you for your understanding.

We would recommend purchasing a tow float if you are swimming without a wetsuit, we sell these on-site for £20 – COMPULSORY FOR COLD SWIMS

• We have a limited number of spaces available in our car park, on swim days the barrier will be up so just drive through. Please only park in designated spaces.
• If you are a paying customer at the Watersports Centre, you can park next door in the ‘Whitbread’ Car Park attached to the beefeater for free however, you will need to come to the Watersports Centre reception and scan a QR code to register your car for the session. This is free to use but you must register your car, failing to do so may result in a fine. We do not own this car park so we are not responsible for any fines if you do not register your car using the above method.

PLEASE READ FAQ’s HERE FOR COLD SWIM SESSIONS OCTOBER TO MARCH

12-16-year-olds MUST swim with a competent adult (1 adult per 2 children in close proximity). The exception to this is if you can provide a signed letter from a swimming coach (i.e Squad ability) that the child is suitable to train in open water, then that child can swim without an adult, this needs to be agreed upon prior to the session and an adult must be ‘on-site’.