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Part of Salford Community Leisure clock icon Open 10:00am - 8:00pm

Due to Covid-19, we have put all of our bookings online. We are aware that the system isn’t perfect and it can be confusing, we have created a common error troubleshooting guide below. If your problem isn’t detailed in the below, please contact us either via our Social Media private message function or via watersportscentre@scll.co.uk.

“The system is saying I already have an account” 

Click “Yes I have a member ID and Password” then click “forgotten password”. This will send a link for you to reset your password. 

“I am not receiving my password reset email”

Please direct message us via our social media accounts or email watersportscentre@scll.co.uk and we can check that your email matches your account with us

“Account locked”

Please direct message us via our social media accounts or email watersportscentre@scll.co.uk and we can unlock this

“I have multiple accounts and it’s asking for a member ID” 

Please direct message us via our social media accounts or email watersportscentre@scll.co.uk and we can provide you with your member ID

“Sorry this booking is restricted” – PDF attached 

This means you have not got the new registration or membership on your account, also if you have just signed up to the block pass before registering then you will also receive this error, please click the link and follow the instructions listed

“Card Payment Failed”

If you are receiving this error, this means our system is failing to recognise your card. We are aware of this error and we apologise for any inconvenience caused.

Things you can try: 

  • Sometimes this can be solved by them trying a different browser and/or device.
  • You might need to change the post-code and door number, in the payment screen to match the card. Or update your details with us to match your card.
  • Sometimes it doesn’t like apartment numbers. In this case, all we can do is make the payment over the phone unfortunately. 

If you are still struggling, please email us via watersportscentre@scll.co.uk or via private message on our social media platforms. We can take your booking over the phone, if you are swimming and receive this error message, it may be worth buying the block pass over the phone so you can at least book yourself when you wish.

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