Please read the below statement before you book any of our activities:
Covid Cancellation Policy:
These times are difficult for us all and whilst we do understand that situations can change quite quickly, we do have a covid cancellation policy that we believe is fair and reasonable.
Standard cancellation is 5 days for all pay and play activities including summer holiday courses. If you request to cancel with 5 or more days’ notice, you will be issued a full refund. Private instructor-led group bookings have a 21-day cancellation policy in place due to extra staff being brought in to deliver.
Should you need to cancel within those 5 days due to covid/self-isolation our policy is as follows:
SUP/KAYAK/KATAKANU HIRE, WAKEBOARD AND OPEN WATER SWIMMING – COVID POLICY
Strictly – 24 hours notice
Upon receipt of official NHS confirmation as evidence, we will reschedule the session or refund to a voucher code for the individual as long as we have 24 hours notice. After the 24 hour mark – we will not reschedule or issue a voucher if the session falls within 24 hours of you notifying us.
Junior Holiday Courses – COVID CANCELLATION POLICY
Strictly – 72 hours notice
Upon receipt of official NHS confirmation as evidence, we will refund to a voucher code as long as we have 72 hours notice. The holiday courses have very limited availability and are booked up months in advance, we understand that things can happen during these uncertain times at short notice however we need a fair and reasonable chance of filling the vacant space should you need to cancel.
Voucher codes are valid for 12 months and can be used against any activity.
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