Part of Salford Community Leisure clock icon 09:30 - 20:00

COVID-19 – Cancellation policy

COVID-19 POLICY – SUMMER 2021

Please read the below statement before you book any of our activities:

Covid Cancellation Policy:

These times are difficult for us all and whilst we do understand that situations can change quite quickly, we do have a covid cancellation policy that we believe is fair and reasonable.

Standard cancellation is 5 days for all pay and play activities including summer holiday courses. If you request to cancel with 5 or more days’ notice, you will be issued a full refund. Private instructor-led group bookings have a 21-day cancellation policy in place due to extra staff being brought in to deliver.

Should you need to cancel within those 5 days due to covid/self-isolation our policy is as follows:

SUP/KAYAK/KATAKANU HIRE, WAKEBOARD AND OPEN WATER SWIMMING – COVID POLICY

Strictly – 24 hours notice

Upon receipt of official NHS confirmation as evidence, we will reschedule the session or refund to a voucher code for the individual as long as we have 24 hours notice. After the 24 hour mark – we will not reschedule or issue a voucher if the session falls within 24 hours of you notifying us.

Junior Holiday Courses – COVID CANCELLATION POLICY

Strictly – 72 hours notice

Upon receipt of official NHS confirmation as evidence, we will refund to a voucher code as long as we have 72 hours notice. The holiday courses have very limited availability and are booked up months in advance, we understand that things can happen during these uncertain times at short notice however we need a fair and reasonable chance of filling the vacant space should you need to cancel.

Voucher codes are valid for 12 months and can be used against any activity.


CHANGING FACILITIES 

  • Changing facilities are open after your session. You must come ready for your session, if you are hiring a wetsuit please wear something suitable (shorts/T-shirt) so you can put this on outside. 

Activity

  • Users who choose to visit the Centre in this capacity and/or to go on the water do so at their own risk. 
  • Each and every one of us is responsible for complying with the latest Government regulations.