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COVID-19

COVID-19 POLICY

Please read the below statement before you book any of our activities:

If you or any member of your household have suspected Covid-19 symptoms – you MUST stay at home in line with government regulations and you must not visit the Centre during the self-isolation period. 

From 1st June 2020, we will only be accepting online bookings for the foreseeable future. If you have any queries please email us at watersportscentre@scll.co.uk, please note that we will have small team throughout this period, so it’s likely that reception will not be manned and therefore we might not be in a position to answer phone calls. Please see our how-to ‘register and book an activity’ page for more information on how to book and view session times.

The following measures will be in place from the 1st of June, activities will slowly resume from the 4th of June. 

  • Social distancing must be maintained at all times and respected
  • Majority of indoor facilities including changing rooms will remain closed
  • Lockers are not to be accessed. 
  • Refreshments – users need to bring their own refreshments, only takeaway ice cream, and hot drinks will be available to purchase. 
  • Pre-booked sessions – To reduce the number of people on site all activities are on a pre-booked basis. 
  • Under 16’s on-site – No under 16’s are to attend a session without an adult from their own household, they must be on a session with them (excluding wakeboarding)
  • Queuing space will be marked out on the floor outside to the checking in and out zones and to the water

CHANGING FACILITIES 

  • As you will not be able to use the changing rooms, please come to your session pre dressed to avoid queues and crowd gathering, if you have booked a wake park session then wetsuits and changing areas will be made available via an accessible changing room.  

WATERSPORTS 

  • From 4th June we will slowly open our facilities up which will include, Open Water Swimming, Kayak/Paddleboard hire, and Wakeboarding.
  • Users who choose to visit the Centre in this capacity and/or to go on the water do so at their own risk. 
  • Each and every one of us is responsible for complying with the latest Government regulations
  • Additionally, whilst the Safety team will be on hand for any emergencies this does, of course, puts staff at risk as it is difficult to socially distance when coming to someone’s assistance. Therefore, it is imperative that we all do everything in our power to keep ourselves safe and not put them as well as ourselves at risk.

BOOKING

  • All Open Water Swimming and Kayak/Paddleboard hire will have a 24 hour cancellation period, refunds will not be given if cancelled before the 24-hour mark. 
  • Wakepark sessions will need to be cancelled with 48 hours notice to receive a refund
  • Customers will need to register for free or purchase the £10 Helly Hansen watersports membership before attempting to book a session.